Terms & Conditions

Free Estimates

Estimates are not personalized travel quotes. Estimates are used to give you a general idea of the price range for your trip before you decide to purchase any travel planning services from us.

Travel Quotes

Your travel quote will be provided within 3 – 5 business days after your travel consultation is conducted. Travel quote fees are non-refundable. In the rare event that we are unable to find accommodations for your travel dates, alternate travel dates will be suggested. If you are unable to travel on the alternate travel dates suggested, a full refund of the travel quote fee will be provided. Travel quotes are determined based on current travel rates at the time of purchasing your travel quote. Prices provided on your travel quote are subject to change if you do not book your trip upon receiving your travel quote. For this reason we recommend requesting a quote when you are ready to book your vacation. Travel quotes expire 7 days after delivery. If your quote expires before you are ready to book your vacation, you will be provided (1) additional quote with updated pricing at no additional cost. Upon purchasing your travel quote, you will be redirected to our travel questionnaire. Please complete the form to provide your travel budget and more details about the vacation you are looking to have. Upon receiving your travel questionnaire responses we will conduct a travel consultation to discuss your vacation, travel needs, and answer any questions you may have. Once we have an understanding of the vacation you are looking to have we will use the information provided to provide you with an accurate travel quote including the best accommodations and/or flights available for your requested travel dates. Your budget, travel needs and preferences will always be taken into account when providing you with a travel quote; however, these things cannot always be guaranteed. In the event that we cannot find accommodations and/or flights that fit within your budget and preferences, we will provide the best options available that are as close to your budget and preferences as possible. You will be provided with direct booking links to purchase the accommodations and/or available flights that are provided with your travel quote. To get the best prices on accommodations it is suggested that you purchase your accommodations at least 30 days before departure. To get the best prices on flights it is suggested that you purchase your flights between 30 – 90 days before your departure for domestic trips, and between 2 – 6 months before departure for international trips. By continuing to purchase a travel quote you are agreeing to these terms and conditions.

Itinerary Planning

Your travel itinerary will be provided within 7 – 10 business days after your travel consultation is conducted. Itinerary planning fees are non-refundable. If you decide to purchase your planned vacation, the itinerary planning fee will be applied towards your total balance due. In the rare event that we are unable to find accommodations for the agreed upon travel dates, alternate travel dates will be suggested. If you are unable to travel on the alternate travel dates suggested, a full refund of the itinerary planning fee will be provided. Travel quotes are an estimate based on current travel rates at the time of purchasing itinerary planning services. Prices provided on your travel quote are subject to change if you do not submit your minimum deposit within 7 days of receiving your travel quote. For this reason we recommend requesting itinerary planning services when you are ready to book your vacation. Travel quotes expire 7 days after delivery. If your quote expires before you are ready to submit your minimum deposit, you will be provided (1) additional quote with updated pricing at no additional cost. Upon purchasing itinerary planning services, you will be redirected to our travel questionnaire. Please complete the form to  provide your travel budget and more details about the vacation you are looking to have. Upon receiving your travel questionnaire responses we will conduct a travel consultation to discuss your vacation, travel needs, and answer any questions you may have. Once we have an understanding of the vacation you are looking to have we will use the information provided to provide you with an accurate travel quote including the best available options that fit your travel needs and preferences. Your budget, travel needs and preferences will always be taken into account when providing you with a travel quote; however, these things cannot always be guaranteed. In the event that we cannot find accommodations, flights, and/or excursions that fit within your budget or preferences, we will provide the best options available that are as close to your budget and preferences as possible. Complete booking and reservation assistance is included with your itinerary planning purchase. After receiving your travel quote, if you are interested in booking your vacation, a minimum deposit will be required to book your vacation. A payment plan will be set up for your remaining balance due. By continuing to purchase itinerary planning services you are agreeing to these terms and conditions.

Excursion Deals

Your excursion deals will be provided within 3 – 5 business days after your travel consultation is conducted. Excursion deals quote fees are non-refundable. In the rare event that we are unable to find excursions for your travel dates, a full refund of the excursion deals quote fee will be provided. Excursion deals are determined based on current travel rates at the time of purchasing your excursion deals quote. Prices provided on your excursion deals quote are subject to change if you do not book your excursions upon receiving your quote. For this reason we recommend requesting an excursion deals quote when you are ready to book your excursions. Excursion deals quotes expire 7 days after delivery. If your quote expires before you are ready to book your excursions, you will be provided (1) additional quote with updated pricing at no additional cost. Upon purchasing your excursion deals quote, you will be redirected to our travel questionnaire. Please complete the form to provide your travel budget and more details about the excursions and activities you are looking to do. Upon receiving your travel questionnaire responses we will conduct a travel consultation to discuss your vacation, travel needs, and answer any questions you may have. Once we have an understanding of the excursions you are looking to do we will use the information provided to provide you with an accurate excursion deals quote including the best excursions, sight-seeing, and/or things to do available for your requested travel dates. Your budget, travel needs and preferences will always be taken into account when providing you with an excursion deals quote; however, these things cannot always be guaranteed. In the event that we cannot find excursions that fit within your budget and preferences, we will provide the best options available that are as close to your budget and preferences as possible. You will be provided with direct booking links to purchase the excursions that are provided with your travel quote. To get the best prices on excursions it is suggested that you purchase your excursions at least 30 – 14 days before departure. By continuing to purchase an excursion deals quote you are agreeing to these terms and conditions.

Travel Guides

Your travel quote will be provided within 1 – 3 business days after purchase. Travel guide fees are non-refundable. After purchasing your travel guide, you will be redirected to our travel questionnaire. Please complete the form to provide us with more details about the destination you are looking to travel to. We will use your travel questionnaire responses to provide you with a detailed travel guide to the destination of your choice. By continuing to purchase a travel guide you are agreeing to these terms and conditions.

Deposit & Reservations

A minimum non-refundable deposit is required to secure a travel experience. Client will have 24 hours from the time an invoice is sent to submit the minimum deposit. If the minimum deposit is not received within 24 hours from the time the invoice is sent, the reservation will be automatically canceled. If client is not ready to submit the minimum deposit, client can request a 14 day hold with a non-refundable $150 security deposit. The $150 security deposit will lock in the package rate and client will have 14 days to submit the remaining minimum deposit. If the remaining minimum deposit is received no later than 11:59PM on the 14th day of the hold period the $150 security deposit will be applied towards the minimum deposit balance. If the remaining minimum deposit is not received by 11:59PM on the 14th day of the hold period the reservation will be automatically canceled and the $150 security deposit will not be refunded.

Remaining Balances Due 

The remaining balance for a secured travel experience is due no later than 11:59PM 90 days before client departure date. If the full balance is not paid no later than 11:59PM 90 days before client departure date, the travel experience will be automatically canceled. No refunds will be provided for cancellations due to non-payment.

Payment Plans

Client can request a payment plan for travel experiences booked at least 90 days in advance. After the minimum deposit is received, the remaining travel experience balance will be split equally over a monthly or bi-weekly basis. The minimum deposit will secure client lodging accommodations. Transportation request such as, but not limited to, flights, bus tickets, train tickets, and airport transfers will not be secured until at least 50% of the total balance is paid. If rates for transportation increases before transportation is secured, client will receive a travel credit for the rate originally quoted, and client will be responsible for paying the difference in fare rates. If rates for transportation decreases before transportation is secured, client will receive a travel credit applied towards the total travel experience balance for the excess amount quoted. Payment plan payments must be received no later than 3 days after the scheduled due date to avoid a $25 late fee. Payment plan payments received 4 or more days after the scheduled due date will incur a $25 late fee. Payment plan payment and late fee must be paid no later than 14 days after the scheduled due date to avoid automatic cancellation of the payment plan. In the event that client payment plan is automatically canceled, a $50 payment plan cancellation fee will be applied towards client remaining travel experience balance and the remaining travel experience balance will be due no later than 11:59PM 90 days before client departure date. If the full balance is not paid no later than 11:59PM 90 days before client departure date, the travel experience will be automatically canceled. No refunds will be provided for cancellations due to non-payment.

Group Trips

Group trip rates are dependent upon a specific number of people attending the travel experience. For that reason, group trip rates and payments are non-refundable unless the entire trip is canceled by the group leader. The group leader is assigned to the client who requested travel planning services unless other arrangements are made. If the number of travelers change at any time before the group trip departure date, the remaining group members will be responsible for covering any difference in rates and/or any unpaid balances as a result of cancellation. If the difference in rates and/or unpaid balances cannot be paid by the remaining group members, vendor will cancel the entire trip. Vendor is not required to provide any refunds for cancellations due to non-payment. The group leader is responsible for making sure everyone in the group is aware of the terms and conditions. The group leader will sign the terms and conditions on behalf of all travelers attending the trip. Approval of refund requests due to traveler cancellations are at the sole discretion of the group leader. 

Refunds & Cancellations

Travel planning service fees are non-refundable. Please refer to the cancellation and refund policies provided on your travel quote for more details on the cancellation and refund policies for your personalized vacation. Refunds will be processed back to the original payment method and will be processed within 3 – 21 business days. Non-refundable travel experiences will not be refunded under any circumstances. In the rare event that your vacation is canceled by Tanee Travels LLC, a full refund including traveling planning service fees will be provided. Vendor is not responsible for, or required to provide a refund for any cancellations made outside of Tanee Travels LLC. This includes, but is not limited to flight cancellations, excursion cancellations, hotel cancellations, and ground transportation cancellations. If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of the Client or parties related to Client, such as failure of the travel experience to occur or failure of one or more essential parties to show up in a timely manner, Client shall provide notice to Vendor as soon as possible in writing via email or text message. Vendor has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client), and Vendor will not be obligated to refund any monies Client has previously paid towards the Total Cost.

Travel Insurance

Travel insurance purchased through Tanee Travels LLC will be provided by John Hancock Insurance Agency. An insurance claim can be filed for all trip payments including non-refundable payments and any fees incurred due to a cancellation, missed flights, missed connections, lost luggage, and/or medical expenses while traveling. The insurance claim must be filed no later than 72 hours before client date of departure for cancellations due to being unable to travel.  Any of other insurance claims must be filed no later than 7 days after client return date to be considered covered under the travel insurance policy. A 100% refund will be provided for all cancellations due to normally covered reasons, such as the unexpected illness or death of client or client family member, severe weather, or job loss. A 75% refund will be provided for all other cancellations that are not covered under normally covered reasons. Travel insurance also covers:

• Trip Cancellation
• Trip Interruption
• Airline Ticket Change Fee
• Terror Attack Coverage
• Trip Delay
• Missed Connection
• Baggage/Personal Effects
• Emergency Accident & Sickness Medical (Primary)
• Pre-ex Waiver (conditions apply)
• Emergency Medical Evacuation

Deliver Method and Delivery of Services

Delivery Method. Vendor shall deliver Services to Client via the email provided by client within 1 – 7 business day of receiving client payment.

Delivery of Services. Vendor will provide all Services by unless otherwise specified in this Agreement.  When the provided Services are tied to the number of guests that Client expects to attend Client’s event, Client agrees to notify Vendor with an accurate guest count.

Cost, Fees and Payment

Cost. The total cost (“Total Cost”) for all Services is due in full before any services are rendered. Client shall pay the Total Cost to Vendor as follows:

The first payment is a non-refundable retainer. At a minimum, Client agrees that the retainer fee fairly compensates Vendor for committing to provide the Services and turning down other potential projects/clients.

Intellectual Property

Copyright Ownership. In the event that any copyrighted work(s) are created as a result of the Services provided by Vendor in accordance with this Agreement, Vendor owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of Vendor’s business.

Permitted Uses of Product(s). Vendor grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Vendor with attribution each time Client uses Vendor’s property. Personal use includes, but is not limited to, use within the following contexts:

1. In photos on Client’s personal social media pages or profiles; or
2. In personal creations, such as a scrapbook or personal gift; or
3. In personal communications, such as a family newsletter or email or holiday card.

Artistic Release

Style. Client has spent a satisfactory amount of time reviewing Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified in this Agreement.

Consistency. Vendor will use reasonable efforts to ensure Client’s desired Services are produced in a style and manner consistent with Vendor’s current portfolio and Vendor will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

1. Every client and vacation is different, with different tastes, budgets, and needs;
2. Planning services are often a subjective art and Vendor has a unique vision, with an ever-evolving style and technique;
3. Vendor will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;
4. Although Vendor will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Vendor shall have final say regarding the aesthetic judgment and artistic quality of the Services;
5. Dissatisfaction with Vendor’s aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.

Limit of Liability

Maximum Damages. Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Vendor.

Loss of Product. In the event that any or all product(s) are lost, such as damage to or loss of a component of the product necessary for final delivery, Vendor shall refund Client a pro-rated portion of the Total Cost based on the amount of Services that were completed/provided against the amount of Services that were agreed to be completed/provided.

Indemnification. Client agrees to indemnify, defend and hold harmless Vendor and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Vendor  provides to Client.

Impossibility

Force Majeure. Notwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:

1. A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or
2. War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
3. Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.

Failure to Perform Services. In the event Vendor cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:

1. Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and
2. Issue a refund or credit based on a reasonably accurate percentage of Services rendered; and
3. Excuse Client of any further performance and/or payment obligations in this Agreement.

General Provisions

Governing Law. The laws of Maryland govern all matters arising out of or relating to this Agreement, including torts.
Severability. If any portion of this Agreement is deemed to be illegal or unenforceable, the remaining provisions of this Agreement remain in full force.

Notice. Parties shall provide effective notice (“Notice”) to each other via either of the following methods of delivery at the date and time which the Notice is sent:

1. Email
   1. Vendor’s Email: contact@taneetravels.com

Merger. This Agreement constitutes the final, exclusive agreement between the parties relating to the travel experience and Services contained in this Agreement. All earlier and contemporaneous negotiations and agreements between the parties on the matters contained in this Agreement are expressly merged into and superseded by this Agreement.

Amendment. The parties may amend this Agreement only by the parties’ written consent via proper Notice.